FAQs

• How do I create and manage user profiles?

  • The Users page allows you to create and edit user profiles. You can assign roles, update information, and manage permissions through the User Profiles and User Lists tabs.

• How do I post and manage assignments?

  • You can post assignments through the Assignments Posting tab and manage them using the Assignments Lists, Assignments Map, and Hours Reconciliation tabs. Filters and editing options are available for precise management.

• What reports can I generate and how do I download them?

  • The Reports page provides various reports, including Educator Ranking, Late Arrival, and Invoice reports. Each report can be filtered and downloaded as a CSV file.

• How can I communicate with educators and schools?

  • The Chats page offers General Chats for broadcast messages, Agency Chats for school-to-agency communication, and Assignment Chats for educator-to-agency/school communication.

• How do I update my agency’s profile and settings?

  • The Settings page allows you to edit agency information, set parameters for various forms, manage zones, and assign roles and permissions.

• What are the payment and rate management options available?

  • The Payments page lets you generate invoices for weekly, educator, and school payments. The Rates page provides reference tables for educator pay rates and school charge rates based on different criteria.

• How can I track and reconcile educator hours?

  • The Hours Reconciliation tab under the Assignments page allows schools and super users to approve daily educator hours. It includes filters for date, organization, zone, and school.

• How do I change my profile information and manage tasks?

  • The My Profile page enables you to update your profile photo, general information, and map location. The Tasks tab lists tasks to complete, and you can create new tasks as needed.

• What should I do if an assignment is canceled or needs to be rated?

  • In the Assignments Lists tab, you can cancel, edit, or rate assignments. Ratings and feedback can only be provided after an assignment is closed.

• How can I ensure educators are assigned accurately based on location and skills?

  • When posting an assignment, you can specify details such as location, skills required, and preferred educators. Filters and maps help ensure accurate assignment matching.